Privacy policy

 I. Privacy Policy

Vendergame.com (hereinafter referred to as the "Vendergame") would like to send to customers the Privacy Policy and Information Sharing (hereinafter referred to as the "Policy") to ensure the safety of information related to organizations and individuals participating in the access, register as a member and/or transact on the Vendergame website.

This Policy describes how Vendergame receives, aggregates, stores, uses and protects information of organizations and individuals participating in accessing, registering members, and transacting on Vendergame (later hereinafter referred to as "members").The member accessing, registering as a member or performing transactions on Vendergame is understood that the member has read, understood and agreed to comply with this Policy.

1. Purpose and scope of collection

The main data collection on Vendergame website includes: email, phone, username, login password, customer (member) address. This is the information that Vendergame needs members to provide mandatory when registering to use the service and for Vendergame to contact to confirm when customers register to use the service on the website to ensure the interests of customers.

During payment transactions at Vendergame website, we only keep detailed information about the member's paid services, information about the member's bank account number will not be kept.

Members will be solely responsible for the security and keeping of all service use activities under their registered name, password and email box. In addition, members are responsible for promptly notifying webiste Vendergame about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties to take measures. suitable solution.

2. Scope of information use

We use the information members provide to:

- Provide services to members;

- Send advertising and promotional information if the member accepts this term while registering;

- Send notices about information exchange activities between members and website Vendergame;

- Prevent activities that destroy a member's user account or fake member activities;

- Contact and deal with members in special cases.

Do not use members' personal information other than for confirmation and contact purposes related to transactions at Vendergame.

In case of legal requirements: The Company is responsible for cooperating in providing personal information of members upon request from state agencies, including: People's Procuracy, People's Court and other members. investigative agencies related to the client's illegal acts.

In addition, no one has the right to infringe on members' personal information.

3. Information storage time

The member's personal data will be stored until there is a request to cancel or the member can log in and perform the cancellation. Remaining in all cases, member's personal information will be kept confidential on Vendergame's server.

4. Means and tools for users to access and correct their personal data.

Members have the right to self-check, update, adjust or cancel their personal information by logging into their account and editing personal information or requesting Vendergame to do this.

Members have the right to send complaints about service quality and service delivery time to the management board of Vendergame website. Upon receiving these feedbacks, Vendergame will re-confirm the information. In the event that the member's reflection is correct, depending on the extent, Vendergame will take timely handling measures.

5. Commitment to confidentiality of customer's personal information.

Personal information of members on Vendergame is committed to absolute confidentiality by Vendergame in accordance with Vendergame's personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.

- Do not use, do not transfer, provide or disclose to any third party about the member's personal information without the consent of the member.

- In the event that the information server is attacked by a hacker leading to the loss of member's personal data, Vendergame will be responsible for notifying the incident to the investigating authorities for timely handling and notification. let members know.

- Absolute confidentiality of all member's online transaction information, including invoice information, accounting, and digitized vouchers on Vendergame.

- The management board of Vendergame requires individuals, when registering/buying as a Member, to provide all relevant personal information such as: Full name, contact address, email, identification number people, phone, account number, payment card number ...., and be responsible for the legality of the above information. The management board of Vendergame is not responsible for and will not handle all complaints related to the interests of that member if it considers that all personal information of that member provided during the initial registration is not. Exactly.

6. Subjects of information sharing

The website administrator of Vendergame may share and disclose the member's personal information when it believes that doing so is necessary to protect the interests of the member and ensure the safety of transactions for the member. and at the request of an authorized third party.

The management board of Vendergame may share the member's personal information with the partners carrying out the transportation of goods/products or to research and introduce to the members good products and services. to individual members. In case a member does not want to share information, Vendergame fully agrees when it receives a request from a member.

7. Mechanism to deal with violations of the Member's commitment to use personal information

In the event that a member discovers that his or her personal information has been misused or violated the terms and conditions of use, the member shall send a complaint request to the hotline: 08.6969.3000 and enclose it. according to the information, the basis to prove the violation of Vendergame.

The management board of Vendergame is committed to responding to members' information within 24 hours of receiving Buyer's complaint information so that the two parties can agree to come up with a solution.

8. HOW CAN YOU WITHDRAW, DELETE, REQUEST ACCESS OR ADJUST THE INFORMATION YOU PROVIDE TO US?

8.1 Withdrawal of Consent

8.1.1 You may withdraw your consent to the collection, use and/or disclosure and/or request deletion of your personal data that we hold or control by sending an email to the Specialist. Our Personal Data Protection Officer  via hotline:  08.6969.3000 , and we will process these requests in accordance with the Privacy Policy and relevant laws. However, your withdrawal of your permission may mean that we will no longer be able to provide the Services to you and we may need to end the current relationship between you and/ or contract you have with Us.

8.1.2 When you share content on YouTube, in addition to withdrawing your permission by emailing us in accordance with Article 13.1.1, you may also withdraw your access Vendergame access your personal data through Google's security settings page at  https://security.google.com/settings/security/permissions.

8.2 Request for Access to or Correction of Personal Data

8.2.1 If you have registered an account with us, you may personally access and/or correct your personal data that we hold or control through the Account Settings page or the label. on the platform. If you have not registered an account with us, you can personally request to access and/or correct your personal data that we hold or control by submitting a written request to us. . We will need sufficient information from you to determine your identity and the nature of your request in order to be able to process your request. Therefore, please submit your written request by emailing our Data Management staff via email: hotro@Vendergame.

8.2.2 We may charge you a reasonable fee to process and process your request to access personal data. If we do charge a fee, we will provide you with a written fee estimate. Please note that we are not obligated to respond to or process your access request unless you have agreed to pay the fee.

8.2.3 We reserve the right to refuse to correct your personal data in accordance with the provisions of the laws on the protection of the confidentiality of personal information, where such laws require and/or permit an organization refuse to correct personal data in such cases.

II. Delivery policy

Because Vendergame is a website providing electronic services, we do not make deliveries. The results of using the service will be displayed on the website, or sent sms, emails to customers.

III. Warranty & Return Policy

After receiving the service fee, Vendergame's system will display and send the results immediately to you. In case you do not receive the results after payment, 'please contact our Technical Support at the address below:

Technical support department

- Hotline:  08.6969.3000

We will directly listen and respond to your requests.

Service fee will not be refunded if you have successfully used the service on the website.

IV. Sales policy

* Payment methods

At Vendergame, payment can be made through three forms:

- Via PIX 

* Detailed instructions on how to pay

When making payment, you need to fill in the information required. The website will provide a form with the information needed to make a payment (account holder name, card number, token, ...).

The payment will be done automatically through the payment gateway, with high reliability and security.

When receiving a successful payment confirmation from the payment gateway, Vendergame will record the payment and save the customer's payment information (we only keep the details of the member's paid services. members, the information about the member's bank account number will not be kept) as section I, article 1 (Purpose and scope of collection).

When Vendergame acknowledges that the payment has been completed, the customer will receive a notification "the customer has paid for this visit, please continue to operate" and the customer will continue to operate on the interface of the website. software to get the results.